If an auditor is inactive for 28 minutes, they will get a prompt that their session is about to expire due to inactivity. This new functionality will help auditors keep track of what they’re currently working on.

Below are some examples of inactivity:

  1. Logging into AppZen and without clicking any menu options, remaining static on the screen.
  2. Logging into AppZen and walking away from their desk.
  3. Logging into AppZen and opening another browser tab to work on another task.

The above scenarios will result in an inactive session, prompting auditors with the AppZen login screen.

To improve the user experience, we’ve added a session time-out notification screen after 28 minutes of inactivity. In the final two minutes, there will be a countdown with the message: “Your session is about to expire in…”

Auditors have the option to either click “log out” or “stay signed-in.” Clicking “log out” will end the session and bring the auditor back to the main AppZen login page.

Clicking “stay signed in” will resume the session so that auditors can continue working with fewer disruptions.

For additional awareness, the browser tab will flash a time clock symbol to visually inform the auditor that the current session is about to expire.

If an auditor doesn’t take any action and allows the timer to count down to zero, they’ll be sent back to the AppZen login page. The message “Oops, your session has expired” will appear. Simply click on the “okay” button to remove the notification to login to AppZen.

Please Note: Session timeout is not customizable on the front end. For example, an admin cannot change the session timeout from 28 minutes to 15 minutes. The default setting is 28 minutes before the session countdown begins.

Did this answer your question?